Refund Policy
We believe in fair, transparent billing. Here's exactly what to expect when it comes to refunds and cancellations.
Contact us via the Contact page and we will respond within one business day.
1. Monthly Subscriptions
Monthly plans may be cancelled at any time from your billing settings. Cancellation takes effect at the end of the current billing period. No partial or pro-rated refunds are issued for unused days within an active billing month.
2. Annual Subscriptions
Annual plan subscribers may request a full refund within 14 days of the initial purchase date, provided they have not materially used the platform. After 14 days, no refunds are issued. Early cancellation of an annual plan does not entitle the subscriber to a pro-rated refund for the remaining term.
3. Enterprise Plans
Refund and cancellation terms for Enterprise agreements are governed by the individual contract signed between StartConsole and the customer. Please refer to your contract or contact us directly for any billing questions.
4. Exceptional Circumstances
In cases of billing errors, duplicate charges, or platform unavailability exceeding our stated SLA, we will review refund requests on a case-by-case basis. To submit a request, contact us via our contact page.
5. Contact Us
If you have a question about a charge, believe you were billed in error, or would like to request a refund review, please get in touch. We aim to respond to all billing enquiries within one business day.
Need a refund review?
Our billing team is here to help. Reach out and we will respond within one business day.
Contact us →Start executing with clarity.
Join enterprise teams who know what needs their attention — before it becomes a problem.
No credit card required · 14-day free trial